Optimization of Management Information Systems (MIS) in Improving the Quality of University Libraries
Keywords:
Data Based Evaluation, Library Management, Management Information System, Qualitative Case Study, Strategic PlanningAbstract
The development of library digitization in Indonesia still faces obstacles, especially in planning and evaluating service quality, which is not yet fully data-driven. Management Information Systems (MIS) offer strategic solutions through real-time transaction recording, objective data presentation, and evidence-based decision-making support. This study aims to analyze the role of MIS in library management planning and evaluation, while formulating strategies for improving service quality based on data. The qualitative research method, with a case study approach, is focused on implementing MIS in university libraries. Data collection techniques include in-depth interviews, participatory observation, and documentation, with validity maintained through triangulation. The study results show that MIS plays a significant role in service effectiveness, facilitates user access, improves reporting accuracy, and strengthens data-based evaluation. Quality improvement strategies were implemented through strengthening human resource competencies, developing data-driven Standard Operating Procedures (SOP), digitizing services, and utilizing analytical dashboards. These implementations demonstrate that libraries can become more responsive, efficient, and adaptive to the digital literacy needs of the academic community. Optimizing MIS is crucial for developing sustainable and inclusive library quality management.
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